Microsoft Power Pages (also known previously as Power Apps Portals) allow organisations to create external-facing websites for users outside their organisation. These websites, often called “portals”, enable external users to self-service digital interaction with the organisation and deliver better user experience and cost savings. In this post, you will find Power Pages use cases and examples from Australian and New Zealand companies by use case and industry. Please note that the screenshots in the examples give just a feel of the portals, as most functionality is behind a login form.
Technomancy offers a Power Pages Design and implementation package to make your portal look as good as some examples. Please get in touch with us for a discussion!
By use case
Customer self-service
- Allow customers to access and update their profiles.
- Provide access to support resources, FAQs, and knowledge base articles.
- Enable customers to submit and track support tickets.
Examples: Impos, https://imposcustomer.powerappsportals.com/
Partner or vendor portal
- Facilitate collaboration with external partners by sharing information and resources.
- Provide access to shared documents, project updates, and communication channels.
- Enable vendors to submit invoices, track payments, and manage contracts.
- Share product information, order statuses, and collaboration tools.
Examples: Bank of Queensland, https://boqbroker.powerappsportals.com/
Events registration
- Set up portals for event registration and management.
- Allow participants to access event details, agendas, and materials.
Example: The University of Melbourne, https://portal.asialink.unimelb.edu.au/
Community engagement
- Create online forums for community engagement.
- Foster discussions, knowledge sharing, and collaboration among community members.
- Gather feedback from citizens.
Example: Environment Protection Authority (EPA), SA, https://ask.your.epa.sa.gov.au/
Membership and associations portal
- Manage memberships and subscriptions.
- Provide exclusive content or resources to registered members.
Example: Australasian Life Underwriting and Claims Association, https://portal.aluca.com/
Custom business processes
- Build portals tailored to specific business processes and workflows.
- Integrate with other Power Platform tools like Power Automate and Power BI for a comprehensive solution.
Example: Bankwest, https://appointments.bankwest.com.au/customer/
By industry
Utilities
- Customer self-service
- Repairs and service enquiries
- Equipment specifications
Example: UnityWater, https://uw-customerportal-trn.powerappsportals.com/
State and Local Government
- Improve customer experience on common services and save costs by providing self-service capability.
- Submit applications for various services.
- Report pollution and incidents and submit for permissions and licenses.
- Find information or the status of an application.
Example: New Zealand Government, https://dia.services.govt.nz/
Travel
- Submit an application
- Submit a claim
- Travel partners self-service
Example: Voyager, NZ, https://support.voyager.nz/directdebitapplication/
Education
- Enrollment applications
- Students self-services
- Staff self-service
- Events registration
Example: UNSW, https://portal.insight.unsw.edu.au/
Finance
- Book an appointment
- Broker self-service
- Submit an application or a claim
Example: ME Bank, https://mebroker.powerappsportals.com/
Real estate
- Compliance
- Vendor portal
- Service request
Example: Smoke Alarm Solutions, https://online.smokealarmsolutions.com.au/
Professional services
- Schedule an appointment
- Books a service
- Submit documentation
- Knowledge base or library
Example: Life Care Consultants, https://customerpowerportal.lifecareconsultants.co.nz/
Software (ISV)
- Support requests self-service portal – submit requests, track status etc.
- Vendor engagement
- Customers self-service
- Knowledge base
Example: TrendMicro, https://servicecentral.trendmicro.com/
Non for profit (NFP)
- Fundraising
- Events announcements
- Engagement with volunteers and industry
- Applications for items in need or support
- Education and training
Example: Everyday Life Skills, https://www.everydaylifeskills.org.au/
I hope you found this overview helpful or at least inspiring. I’d be glad to see if you have other good examples and use cases – please comment below!
Please contact me via the form below or LinkedIn if you need help building Power Pages portals.
