Water Billing Solution

Get on top of thousands of water bills – reduce errors, save time and improve customers’ experience with the water billing automation solution!

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Accurate tenant charging

Dramatically increases the accuracy of billing, especially in shared meters and changing tenants scenarios.

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Decreases the effort and time of processing of billing cycles by 90%.

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Meet your compliance with ease with automated reporting for regulators.

Fit for you?

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Do you manage hundreds or thousands of properties?

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Do you spend more than several days of effort to process quarterly water bills and charge tenants for water usage?

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Is it difficult for you to ensure the required accuracy with water meters and changing tenants?

If so, this solution will dramatically reduce the effort required to process water bills; will increase accuracy of water re-billing; it will also ensure compliance and increase your customers satisfaction with the service.

Contact us for a demo and read below more about the features of the solutions.

Water billing architecture diagram

Water billing challenge

Accurate and transparent water usage billing is an essential legislation requirement, regulated by state acts ( Residential Tenancies Act 2010 in NSW; Residential Tenancies and Rooming Accommodation Act 2008 in QLD etc). At the same time, Community Housing organisations manage hundreds and thousands of units, complexes and individual houses in different forms of ownership. Due to that, the task of meeting the compliance requirements and providing timely and accurate water usage billing for tenants is a challenging task.

The good news is that we have a water billing automation solution for your needs which is flexible to implement into your individual organisation circumstances.

Contact us today to organise a free of obligation demo and we will be happy to answer your questions!

The key business benefits of the water billing automation solution

  • Dramatically increases the accuracy of billing, especially in shared meters and changing tenants scenarios.
  • Decreased time of processing of billing cycles. We’ve seen results go from requiring three people and a month worth of work to only one person and less than a day worth of work!
  • Significantly improved your customers’ experience due to accurate and transparent billing, and communications.
  • Meet your compliance with ease with automated reporting for regulators.
  • The low-cost license Software-as-a-Service solution.
Water billing - imported bill data

Features of the solution

  • Import of billing (usage, charges, meters) information in bulk from structured water authorities data sources
  • OCR-assisted entry of individual bills
  • Integration with property management software
  • Integration with finance software – accounts payable and accounts receivable
  • Automated calculation of tenant billable usage charges
  • Meter based and tenancy based calculation methods available
  • Automated generation of tenant letters with water usage billing
  • Dashboards and reporting available
  • Integration with tenants portal and online payment solutions.
  • Power Platform based – Power Apps, Power Automate and Power BI – open and extendable.
  • Office 365 security – authentication and access management
  • Integration with your wider Office 365 ecosystem – Teams, Sharepoint etc.

Integration with water authorities water billing bulk data

Did you know that most of the water authorities can provide you not only PDF bill copies, but also a structured information extract of the bill information – charges and meters data? The water billing automation solution allows importing such information and process thousands of bills in under an hour. In fact, various input formats are supported and can be extended to meet your specific data requirements:

  • CSV files
  • PBF (position based format) files
  • API integration where available
Water billing - batch import of data

Integration with property & tenancy management software or accurate billing

Property and tenancy data is essential for accurate tenant billing for water usage. The data required include the property address, water account and meter number, number of tenants, dates of changes in tenancies, etc. The water billing automation solution can integrate with various data sources to retrieve such information:

  • Property Tree (API based)
  • PropertyMe (API based)
  • Direct databases (SQL-like)
  • Any other data source allowing connectivity
Water billing - properties and tenants

Integration with finance software for automated billing

The water billing automation solution provides automatic creation of account payable and accounts receivable information. The solution can integrate with a range of API based systems or produce flat files for manual or semi-automated import:

  • Dynamics FinOps
  • Xero
  • File-base integration

Tenant water bill letter generation

The solution provides automated tenants letter generation containing the information with regard to billable water usage charges. The template is Word-based and fully customisable to reflect your organisation branding, copy and preferred layout.

  • Thousands of letters generated in under an hour.
  • Accurate information based on the usage charges and tenancy data information.
  • Letters can be emailed to tenants directly or printed in bulk
Water billing - tenant letter

Success stories

Tenant water bill letter generation

Tenant billing for water usage used to be a complicated and mostly manual process for Hume Housing. With 5,000+ properties under their management, the time took to process water bills from water authority (Sydney Water, Hunter Water) to tenants was more than 2 months. The team struggled to keep up with the pace and faced a few challenges with accuracy of tenant charges calculations. 

This made it clear that the automation of this process is required and the Hume Housing team reached out to Technomancy to design and implement the solutions. 

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We worked closely with the Hume Housing team to identify all the requirements, business rules, properties configurations and edge cases. Power Platfomr with it’s reach capabilities for data integrations (Dataflows), user interface (Power Apps) and automations (Power Automate) allowed us to create an implement the solution which automated the process from receiving data to generating bills to tenants and integrations with the in-house property management system. 

As a result of this work:

  • The time to process water billing cycle reduced from several months to several days.
  • Accuracy of billing dramatically increased and customer complains on errors in water bills haven been almost eliminated.
  • The overall cost of the process has been reduced by 70%.

Contact us today to organise a free of obligation demo and we will be happy to answer your questions!

Get in Touch!


Level 36, Gateway, 1 Macquarie Pl, Sydney NSW 2000