Making technology change a success

From readiness to results, we guide every step of your technology transformation journey.

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Every long road like digital transformation consists of smaller steps – the changes you put in your business, one after another. We ensure the technology change success through a well-defined set of steps:

  • Assessment of the readiness
  • Scoping & stakeholder alignment
  • Technical design and solution architecture
  • Implementing the change – integration, implementation and development.
  • User training and adoption support.
  • Enabling your team to own the changed technology
  • Holding your hands through support retainer
  • Roadmaping what comes next. 
Project collaboration at the witeboard

Even small technology changes, like developing a single business application, involve these steps, even in a smaller (and easier) form. 

This is more than just a project plan or a to-do list. This is our philosophy and values, our approach to how we care for your success. Here is a brief outline of what we do and how we ensure the results.

We come at any stage of the journey, sometimes to the rescue. We have the tools and technology for each step, and we meet you wherever you are in your journey.

Assessment of the readiness

Before we start the technology change with you, we make sure you’re ready for it. This is what we want to confirm essentially:

  • Your organisation understands the need. Sometimes that comes from feeling the daily pain of an unresolved need, or from an inability to grow or improve the service.
  • The business benefits of solving this need are identified and ideally quantified.
  • A business sponsor is responsible for driving the change.
  • There is an idea of what’s required to implement the change – e.g. a solution or product to implement.
  • The sponsor has the resources needed to make the changes happen (budget) and skilled talent (people).
  • The timing is right for the organisation.

You are lucky if all these check boxes can be ticked with confidence – you are definitely ready then! If not – no worries, we are happy to work with you to get to the desired state.

Scoping & stakeholder alignment

Being ready for the technology change doesn’t mean everyone agrees on the scope and approach. Besides identifying and prioritising business requirements, the usual two topics and considerations in this step are:

  • Do we want one big change and keep the current state longer, or a set of smaller changes and start seeing benefits earlier?
  • Are we prioritising short-term benefits and keeping costs low, or investing more for longer-term strategic value with greater change costs?

Aligning and committing your stakeholders to the approach is critical for the technology change success before moving forward.  

Technical design and solution architecture

There is an abundance of ever-evolving technology solutions there, and we help you choose the right one. This depends largely on the approach agreed in the previous steps. Most often, the choice of the right technology and solution design will depend not on functional capabilities (which can be met with different options) but on critical success factors of the solution to be secure, available and reliable, performant, scalable, changeable, maintainable, and compliant. It also needs to look professional and fit well within the existing technology landscape.

Implementing the change

Well, this is where we do the job most people think we are experts in – system integration, implementation of Dynamics 365, application development and data platform implementation. While it may feel like a construction site and black magic as it happens, the most important part of our approach is iterative delivery. We work in short iterations (usually 2-3 weeks) where we give you the working system – either in a test environment or incremental changes in production. Instead of waiting 2-3 months (or longer) to see what you get, you see it in 2-3 weeks.

User training and adoption support

Once an iteration of the solution is ready and the project is complete, we make sure your users are ready to use it. We show them how to use it, observe them using it, and collect feedback on any improvements or changes needed.
There is nothing more rewarding than seeing users use and love the system implemented and the change adopted! This is why we work hard with you to make sure this happens. There is no technology change success if users don’t use it. 

Enabling your team to own the changed technology

We don’t want you to call us to add a user or change an approver in the approval process. Our goal is to help you do it yourself. We want to be your long-term strategic partner, not our hostage. It’s like with parenting – we want your kids to be independent and successful, but happy to come and help on their call. With you, we do it through training, enabling your user champions and IT team to diagnose and resolve issues and make day-to-day changes.

Holding your hands through support retainer

While your organisation is happily using the new system or implementation, we want to be around. We want to proactively monitor what’s happening behind the scenes that you don’t easily see. Technology constantly evolves, and Microsoft releases changes that can break something; it happens, but we want to be there to help. We want to be accessible anytime to advise your team when needed. To do that, we offer an application support retainer agreement that ensures we can do the above.

Roadmaping what comes next

The story doesn’t end here. The world, the business and technology evolve all the time. One technology change enables another, and there are so many more opportunities ahead to address. We help you prioritise what to address next and which technology is best for it. We help you identify your readiness, prioritise and scope the changes, and align your stakeholders… It never truly stops, but evolves.

Technology change success in action

These steps are not always linear and sequential, as any journey. Sometimes insights gained later require revisiting earlier stages. But one way or another, the story must end well when the hero saves the princess and the dragon is defeated. In other words, the technology change is implemented and brings the business benefits – enabling growth, bringing cost savings, meeting KPIs and assuring compliance.

Do you want to start your journey? Contact Olena and Andrew to discuss the next steps.

Get in Touch!

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Level 36, Gateway, 1 Macquarie Pl, Sydney NSW 2000

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